My work experience...
My career has involved working
in a variety of organisational contexts: from small start-ups to
multi-national corporations. This work has been both team-based, and
individual self-directed projects where I have been solely responsible
for delivery of the finished product.
BT Financial Group
BT Financial Group (BT) is a
leading Australian platform and superannuation provider, fully owned by
Westpac, Australia’s fourth largest bank. In my five years working at
BT, I held a number of operational and strategic communications
positions.
|
Communications and Reporting
Analyst (May 2006 to
April 2008) |
|
Designing management
reports
(MIS) with key performance measures and extensive written commentary
|
|
Planning internal
communications and change management |
|
Award winning pitch
development – samples available |
|
Feature writing for BT
Investor Magazine and industry publications |
|
Branding
– posters,
newsletters, email templates |
|
Content Manager (January 2004
to April 2006) |
|
Chairing a weekly forum
between operational and contact centre management |
|
Managing IIS knowledge
management tool |
|
Developing Documentum
information system to replace IIS |
|
Authoring documents on
products, procedures and systems that are relevant and accessible to a
contact centre audience |
|
Providing
second-line suport to phone consultants to assist in answering complex
customer
queries |
|
Customer
Relations Consultant (May 2003 to
December 2003) |
|
Providing investors and
advisers with technical information regarding BT’s financial products
and services |
|
Answering complex
written
queries regarding tax and legislation issues |
|
Outbound calling to
assist
customers in completing their transactions |
KBR
KBR is one of the largest
engineering and construction companies in the world. With 120 internal
IT professionals and over 15,000 IT customers in the Europe and Africa
region it was my responsibility, in the London IT Service Delivery
Centre, to ensure that all communications and training activities
occurred in a timely and effective manner. This required liaising with
and managing the expectations of people at all levels of the
organisation.
|
Communications
Specialist (June 2001 to
October 2002) |
|
Development of business
unit
communication plan |
|
Content management of
business unit intranet sites |
|
Newsletter authoring and
production |
|
Organisation of business
unit
seminars and promotional events |
|
Organisation
of IT training
out-sourcing and administration |
|
Management
of
communications
for an enterprise-wide system upgrade – Windows 95 to Windows XP |
Sausage Interactive
Sausage
Interactive was the first Australian new media
software company to list publicly on the Australian Stock Exchange.
Working in
the Interactive Development area with clients such as AOL and ING, I
gained
experience producing material for brand name products. I was a bridge
between
the design and development teams, briefing producers and project
managers on
production issues.
|
Interactive
Interface Developer (November 1999
to April 2001) |
|
Mac-operating |
|
Web and CD-ROM
development........................................................................
|
|
Technical briefing of
account managers and producers |
|
